Technology a Driver in the Freight Forwarding Industry
The role of the Freight Forwarder is to facilitate trade and logistics. This hasn’t changed for many years. However, what we do exactly has changed considerably over the past 30+ years that I have been involved in the freight forwarding industry.
In order to deliver a good service to a client, a freight forwarder needs depth of knowledge on the regulatory climate, the subtleties of compliance, as well as a working knowledge of events as they happen with the cargo. Technology allows us to do this.
As communication and technology develop and more importers and exporters have found their way onto the international market, governments and regulatory authorities have become more and more stringent in their requirements. Fortunately, the same technology can also be used as a way for us as freight forwarders to deliver a better service to our clients.
As more trade lanes opened and the number of shipments increased, the need for automated filing and the use of other technologies have increased. The freight forwarder is not merely an agent for the delivery of paperwork to the relevant authorities, we are able to serve our customers with an end-to-end solution for all their import and export needs. We are not only able to stay ahead of our customers’ requirements but also to reduce cost without having to give up on quality service.
The world of global trade has gone through some unprecedented changes. Almost every product has at least some elements that come from another place. Very little stays in the same market in which it is produced. But as trade grew, authorities have come up with a plethora of new regulations, making it difficult for producers and manufacturers to keep up. Part of our job as freight forwarder is to keep up with the various trade countries and regulatory bodies to ensure accurate filing of papers and smooth running of the logistics chain. Without these elements, goods simply won’t move. For this reason, we keep honing our expertise to ensure we deliver the best service so our customers can entrust their freight forwarding and customs clearing to us.
Superior Customer Service Helps Us Rule Freight Forwarding
In the competitive world of freight forwarding, customer service is foremost in maintaining our relationships with clients and keeping business alive. It’s not always easy delivering a premium service yet still be able to keep our price promise to our customers. However, by always being on the cutting edge of technology and keeping an eye on everything happening in world markets, we are able to offer seamless supply chains, reduce risk to our customers, reduce sourcing costs, speed up clearance and help customers avoid fines. Technology and intelligence gathering keeps us at the forefront of the freight forwarding industry. As freight forwarders we are much more than agents filing documents, and this is no less than every customer deserves.
If you are looking at getting into the import/export business and need the help of a reliable freight forwarder, call us and take advantage of our vast knowledge of and experience in freight forwarding.